Refund & Return Policy

We offer a 14-day return policy.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.

To request a return, contact us at:

📧coldaroshop@gmail.com

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

Refunds are issued to the original payment method.

Shipping costs are non-refundable.

Items damaged due to misuse are not eligible for refunds.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Depending on the situation, we may offer:

  • A replacement item
  • A partial refund
  • A full refund

Our customer support team will review each case individually and work to find the best solution.

For assistance, please contact:

📧 coldaroshop@gmail.com

 

Please do not return any item without contacting us first, as return instructions may vary depending on the product and destination.

 

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